Terms & Conditions
Click & Collect Service
Our click & collect service is free to use and is open to anyone who requires school uniform. There is no referral needed to use our service.
All items available on our website have been donated either by companies or by individuals. We do our best to quality check all items and our aim is to only give out items that are good quality, undamaged and clean but we do recommend that all items received through the Click & Collect service are washed before use.
Customers can select up to a maximum quantity of 2 of each item for items such as trousers, shirts & summer dresses. There is an exception for school specific items such as blazers, jumpers & cardigans where there is a limit of 1 per child.
We aim to ensure that Click & Collect orders are ready for collection upon the time specified by the customer, but there may be occasions whereby this isn’t possible due to staff or volunteer absences or sickness. We will notify you should we not be able to complete your request on time and find another mutually agreed slot.
We do ask that our customers try as much as possible to stick to the time slot they have selected to collect their items, however we do know that plans & circumstances can change so if you are not able to pick them up on the time agreed, please let us know by emailing us on firstname.lastname@example.org to rearrange collection.
Items not picked up within 2 weeks of being ordered will be assumed to not be needed and will be returned to stock.
Returns and Exchanges
If the items you receive don’t fit or are incorrect you can exchange them or return them by emailing us.
Availability of Stock
Whilst we try to keep our website fully up to date, there may be occasions when an item requested may not be in stock. If this happens we will notify you immediately and find out whether you would like to cancel your order or order another item.
Orders can be pick up from Redeemer Church, St Barnabas Terrace, Plymouth, PL1 5NN. The Uniform Store entrance is at the back of the church building, just off the small car park. There will be a sign on the door and there is doorbell to ring. Our opening times are Wednesday & Friday from 10am to 12pm
Get in touch
If you have further questions or queries relating to our terms and conditions, please contact us using the form below.